Terms and Conditions
Man with Van Redbridge Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Redbridge provides man and van, removals, collections, deliveries and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm or company who books or uses our services.
We, us, our means Man with Van Redbridge as the provider of removal and transport services.
Services means any man and van, removal, relocation, collection, delivery, loading, unloading, packing assistance, furniture transport or related services provided by us.
Vehicle means the van or other vehicle used to provide the services.
Goods means the items and belongings that you request us to move, transport, handle or otherwise deal with.
Booking means an agreement between you and us for the provision of services on a specified date and time, whether confirmed verbally or in writing.
2. Service Area and Availability
We primarily operate within Redbridge and surrounding areas, and we may also cover other locations by agreement. All bookings are subject to availability of vehicles, drivers, porters and resources at the requested time. We reserve the right to refuse any booking at our discretion.
3. Booking Process
3.1 You may request a quotation for our services by providing accurate information about your move or transport requirements, including collection and delivery addresses, access details, size and quantity of goods, and any special handling needs.
3.2 Quotations are based on the information you supply. If the actual work differs materially from the information provided at the time of quotation, we may adjust the price accordingly.
3.3 A booking is only confirmed when we have accepted your request and you have agreed to these Terms and Conditions. Confirmation may be given verbally or in writing, such as through a message or booking note.
3.4 It is your responsibility to check all booking details, including date, time, addresses and service requirements, and to notify us promptly of any errors or changes. Changes are subject to availability and may affect the final price.
3.5 We may request a deposit or pre-payment to secure your booking. Where a deposit is requested, your booking is not guaranteed until the deposit has been received and acknowledged by us.
4. Pricing and Quotations
4.1 Prices may be based on hourly rates, fixed quotes, or a combination of both, as advised at the time of booking.
4.2 Hourly rates usually start from the agreed arrival time at the collection address and continue until the service is completed, including any waiting time caused by access issues, delays in loading or unloading, or your instructions.
4.3 Fixed quotes are given on the assumption that there will be reasonable access, that parking can be secured, that the volume and nature of the goods are as described, and that there are no unforeseen complications. If these assumptions prove to be incorrect, we may charge additional amounts at our standard rates.
4.4 Quotations do not include parking fees, congestion charges, tolls, ferry charges or similar costs unless expressly stated. Such charges, if incurred, will be added to your final bill.
4.5 All prices are provided in pounds sterling. Any applicable taxes or levies will be indicated at the time of quotation or invoicing, where relevant.
5. Payments
5.1 Unless otherwise agreed, payment is due on completion of the services on the same day. We may require part or full payment in advance for certain bookings.
5.2 We accept commonly used payment methods as advised at the time of booking, which may include cash, bank transfer or card payment. We do not accept payment by cheque unless agreed in advance.
5.3 If payment is not made when due, we reserve the right to charge interest on the overdue amount and to withhold further services until payment is received in full.
5.4 Where a deposit has been paid, it may be applied towards the final amount due for the services, subject to any deductions for late cancellation, waiting time, additional work or other agreed charges.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as reasonably possible.
6.2 Where you cancel with sufficient notice, any deposit paid may be refunded or applied to a future booking at our discretion.
6.3 We reserve the right to charge a cancellation fee where a booking is cancelled at short notice. As a general guideline, cancellations made less than 24 hours before the agreed start time may be charged up to 50 percent of the estimated price, and cancellations made on the day of service or after our arrival may be charged up to 100 percent of the estimated price.
6.4 If you are not present at the agreed time and location, or if we are unable to gain access to the premises or parking due to reasons within your control, this may be treated as a same-day cancellation and charges may apply.
6.5 We may, in rare circumstances, need to cancel or reschedule your booking due to events outside our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents or other emergencies. In such cases we will inform you as soon as practicable and will either rearrange the booking or refund any payment already made for the affected services. We will not be liable for any indirect or consequential loss resulting from such cancellation or rescheduling.
7. Your Responsibilities
7.1 You are responsible for ensuring that:
Your goods are properly packed, secured and labelled where appropriate.
Fragile or valuable items are clearly identified and, where necessary, individually protected.
Items to be moved are ready to be loaded at the agreed time.
All necessary permissions, permits and keys have been obtained to allow access to the premises at both collection and delivery addresses.
7.2 You must provide accurate and complete information about the nature, quantity and weight of your goods, as well as any special handling requirements, such as dismantling or reassembly of furniture, moving large or heavy items, or items requiring extra care.
7.3 You must not request us to move any items that are illegal, hazardous, explosive, flammable, perishable beyond reasonable duration of the journey, or otherwise unsafe. This includes, but is not limited to, gas bottles, fuel containers, certain chemicals, firearms, and items of a similar nature.
7.4 You should arrange suitable parking for the vehicle as close as reasonably possible to the property entrances. Any parking restrictions, permits, or anticipated difficulties with access must be disclosed in advance. You are responsible for any parking penalties that arise from your failure to arrange or disclose such matters.
8. Our Responsibilities
8.1 We will provide the services with reasonable care and skill, using vehicles and equipment suitable for the agreed tasks.
8.2 Our staff will handle your goods with appropriate care and will follow any reasonable instructions you provide, provided these do not compromise safety or breach any laws or regulations.
8.3 We will make reasonable efforts to adhere to agreed times for arrival and completion, but timings are estimates and are not guaranteed. We are not liable for delays caused by traffic, road conditions, accidents, weather, or other circumstances beyond our reasonable control.
9. Loading, Unloading and Access
9.1 It is your responsibility to ensure that there is suitable access for safe loading and unloading. This includes clear hallways, stairways, lifts and doorways, and, where relevant, informing building management or neighbours of the move.
9.2 We are not obliged to move items that, in our reasonable opinion, cannot be moved safely due to their size, weight, condition, or the nature of the access.
9.3 Where we agree to move items via balconies, windows, or other non-standard access routes, you accept full responsibility for any resulting damage to the goods or property unless caused by our negligence.
9.4 Additional charges may apply for carrying goods up or down multiple flights of stairs, long carries between the vehicle and property entrances, or for any work that is significantly more time-consuming or labour-intensive than initially described.
10. Waste and Disposal Regulations
10.1 We are not a general waste disposal contractor. We may, by prior arrangement, remove certain unwanted items, but only in compliance with applicable waste and environmental regulations.
10.2 We will not collect, transport or dispose of hazardous waste, controlled waste, or any materials that require a specific licence or facility, including but not limited to asbestos, clinical waste, chemicals, paint in liquid form, or large volumes of building rubble.
10.3 You are responsible for accurately describing any items you ask us to remove or dispose of. If items are found to be hazardous or not as described, we may refuse to carry them, apply additional charges for handling and disposal, and recover any costs or penalties we incur as a result.
10.4 Where we agree to take items to a recycling centre or similar facility, any disposal charges levied by that facility will be added to your invoice.
11. Liability and Limitations
11.1 We will take reasonable care of your goods while they are in our possession. However, our liability for loss of or damage to goods is subject to the limitations set out in this section.
11.2 We are not liable for loss or damage arising from:
Faulty or inadequate packing by you or third parties.
Inherent defects, pre-existing damage, or natural deterioration of goods.
Normal wear and tear arising from handling and transport.
Acts or omissions by you or persons acting on your behalf.
11.3 We are not responsible for loss of or damage to items of particularly high value, including cash, jewellery, watches, precious metals, stones, important documents, data, or collections, unless we have expressly agreed in writing to carry such items and they have been individually listed and valued in advance.
11.4 In the event that we are found liable for loss of or damage to your goods, our total liability will, to the fullest extent permitted by law, be limited to the lower of the cost of repair or the current market value of the goods at the time of loss or damage, and may also be capped at a maximum overall amount per booking as communicated to you where applicable.
11.5 We are not liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or emotional distress arising from loss or damage to goods or from delays in service.
11.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.
12. Claims and Complaints
12.1 You must inspect your goods and property as soon as reasonably possible after completion of the services.
12.2 Any claims for loss or damage that you believe is our responsibility should be reported to us in writing as soon as practicable and in any event within a reasonable period after the services have been completed.
12.3 You must provide sufficient details of the alleged loss or damage, together with any supporting evidence that we may reasonably request.
12.4 We will review your claim and, where appropriate, seek to resolve it through repair, compensation or another suitable remedy, taking into account the limitations set out in these Terms and Conditions.
13. Insurance
13.1 We aim to operate with appropriate insurance in place for our vehicles and for our activities as a removal and man and van service provider.
13.2 It remains your responsibility to arrange any additional insurance cover you consider necessary for your goods, particularly if they are of high value or special significance.
14. Delays and Force Majeure
14.1 We are not liable for any delay in performing, or any failure to perform, our obligations where such delay or failure results from events beyond our reasonable control. These may include, without limitation, extreme weather, traffic incidents, road closures, civil unrest, strikes, accidents, vehicle breakdowns, or acts of public authorities.
14.2 If an event of this nature occurs, we will inform you as soon as reasonably possible and will take reasonable steps to minimise the impact on the services. If necessary, we may rearrange the booking or terminate the services without further liability, subject to any refund of amounts already paid for services not delivered.
15. Privacy and Data
15.1 We may collect and store personal information that you provide in connection with your booking, such as your name, address and contact details, for the purposes of managing your booking and providing our services.
15.2 We will handle your information in a lawful and reasonable manner and will not share it with third parties except where necessary for the performance of our services, for legal or regulatory reasons, or with your consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
17. Changes to These Terms
17.1 We may update or amend these Terms and Conditions from time to time. Any revised version will apply to new bookings made after the date of publication of the updated terms.
17.2 For ongoing or future services under an existing booking, the version of the Terms and Conditions in force at the time of your booking will continue to apply unless otherwise agreed.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 These Terms and Conditions constitute the entire agreement between you and us relating to the provision of services and supersede any prior discussions, understandings or agreements.
