Privacy Policy
Man with Van Redbridge Privacy Policy
This Privacy Policy explains how Man with Van Redbridge collects, uses, stores and protects personal data relating to customers and prospective customers. It applies to all Man with Van Redbridge customers and service users in the Redbridge area, including those who contact us to request quotations, make bookings, or ask questions about our services.
We are committed to protecting your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy sets out the types of information we collect, the purposes for which we use it, the lawful bases we rely on, and your rights in relation to your personal data.
Data Controller
Man with Van Redbridge is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed. We are responsible for ensuring that our processing activities comply with applicable data protection laws.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. This may include:
Identification and contact details, such as your name, address, and general location details relating to collection and delivery addresses. Booking and service information, such as move dates, time slots, property access details, inventory information, and special handling instructions that you choose to provide. Communication records, such as information you provide when you contact us by phone, through online forms, or in writing, including enquiries, complaints, and feedback about our services. Payment-related information, such as partial payment details and payment confirmations. We do not store full card details; these are processed by secure payment processors. Technical data, such as basic device or browser information and general logs associated with your use of our online services, where applicable.
We collect data directly from you when you request a quote, make a booking, or contact us. We may also receive limited information about you from payment processors where this is necessary to confirm and manage your payment.
Purposes and Lawful Bases for Processing
We only process your personal data when we have a lawful basis under data protection law. The main purposes and lawful bases are:
To provide our services: We use your contact details, booking information and related data to provide removal and transport services, including arranging collection and delivery, managing your booking, and communicating with you about your move. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To manage customer enquiries and support: We process your information to respond to questions, provide quotations, handle complaints and offer aftercare support. The lawful basis is performance of a contract and our legitimate interests in running and improving our business and customer service.
To process payments and prevent fraud: We process limited payment-related information and receive confirmation from payment processors to manage your payments, refunds and to reduce fraud risk. The lawful bases are performance of a contract and our legitimate interests in preventing fraud and ensuring secure payments.
To maintain business records and comply with legal obligations: We keep certain records for tax, accounting and regulatory purposes and to comply with any lawful requests from public authorities. The lawful bases are compliance with a legal obligation and our legitimate interests in maintaining appropriate business records.
To improve and protect our services: We may use aggregated or anonymised data for service improvement, performance monitoring, and to maintain the security of our systems. Where personal data is used, the lawful basis is our legitimate interests in running and developing our business, provided your rights and freedoms are not overridden.
If we ever rely on your consent for a specific purpose, we will explain this clearly at the time, and you can withdraw your consent at any time.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected or as required by law. This generally means:
Booking and service records are retained for a period that allows us to manage our relationship with you, handle any complaints or disputes, and satisfy tax and accounting requirements. Communication records are kept for a reasonable period to allow us to track enquiries, resolve issues, and improve our services. Payment-related records are retained in accordance with legal and accounting obligations.
Once personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to you.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy, including:
Service providers acting as processors, such as payment processing companies, cloud or IT service providers, and customer management or booking system providers. These parties process personal data only on our instructions and are bound by contractual obligations to protect your information. Professional advisers, such as accountants or legal advisers, where this is necessary for business, legal or compliance reasons. Public authorities or law enforcement agencies, where we are required to do so by law or to protect our rights or the rights of others.
Where data is shared with processors, we take steps to ensure appropriate technical and organisational measures are in place to protect your personal data and to ensure it is only used for the agreed purposes.
International Transfers
If any of our service providers or systems are located outside the United Kingdom, we will ensure that appropriate safeguards are in place before personal data is transferred. These safeguards may include the use of standard contractual clauses or equivalent mechanisms that provide adequate protection for your personal data in line with data protection law.
Data Security
We take the security of your personal data seriously. We use a combination of technical and organisational measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, and limiting personal data access to those who need it for legitimate business purposes.
While we strive to protect your personal data, no system is completely secure. We cannot guarantee absolute security, but we regularly review our security practices to reduce risks as far as reasonably possible.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Man with Van Redbridge customers in the Redbridge area, subject to certain legal conditions and exemptions. Your rights include:
Right of access: You can request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are responding to a request to correct it.
Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another organisation where this is technically feasible.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, if you believe your rights and interests override ours. We will consider your objection and stop processing unless we have compelling legitimate grounds or need to continue for legal reasons.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our main customer communications or booking documentation.
Right to Complain
If you are unhappy with how we have handled your personal data, you can contact us in the first instance so we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all customers and service users of Man with Van Redbridge in the Redbridge area and is intended to give you clear and transparent information about our handling of personal data.
