Terms and Conditions for Man With Van Redbridge
These Terms and Conditions set out the basis on which Man With Van Redbridge, referred to in this document as “we”, “us”, or “our”, provides removal, transportation, delivery, and related van moving services to customers, referred to as “you” or “the customer”. By placing a booking, requesting a quotation, or accepting an estimate, you agree to be bound by these terms. Please read them carefully before confirming any service. They are designed to make the moving process clear, fair, and efficient for both sides, while reflecting standard UK service practices.
These terms apply to all domestic and commercial bookings unless we agree otherwise in writing. They cover the booking process, payments, cancellations, liability, waste handling, and the law governing the agreement. Any variation or special arrangement must be confirmed in writing by us. If there is any conflict between these terms and a separately agreed written quotation, the written quotation will take priority only in relation to the specific point it addresses.
Man and van Redbridge services are usually flexible, but every booking depends on the information you provide. You are responsible for making sure all details are accurate, complete, and provided in good time. This includes the addresses involved, access arrangements, estimated volume of items, parking restrictions, floor levels, and any objects requiring special care. Failure to provide accurate information may affect the price, timing, or feasibility of the service.
1. Booking Process
Bookings may be requested by telephone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted it, issued a confirmation, and, where applicable, received any required deposit. An estimate or quotation does not in itself create a binding reservation. We reserve the right to decline a booking where we cannot reasonably meet the requested service requirements, schedule, or access conditions.When requesting a quotation for a van and man service, you must give us as much detail as possible about the move. This includes the collection and delivery addresses, the date and preferred time, the number and approximate size of items, whether packing or dismantling is required, and whether there are fragile, heavy, or valuable goods. If the service involves multiple stops, waiting time, or specific loading conditions, these must be disclosed in advance. We may revise the quotation if the information provided changes or proves incomplete.
The customer must ensure that someone authorised to make decisions is available at the start and during the service where needed. We are entitled to treat instructions from that person as instructions from the customer. If you fail to be present or fail to provide access at the agreed time, we may charge waiting time, rescheduling costs, or a cancellation fee where appropriate. Our crew will carry out the service with reasonable care and in accordance with the agreed scope only.
2. Service Scope and Customer Responsibilities
Our man with van service may include loading, transport, unloading, and basic placement of items at the destination. Unless expressly agreed, it does not include specialist packing, disposal of waste, deep cleaning, electrical disconnection, plumbing work, or the removal of fixtures. Any additional tasks must be agreed in advance and may be subject to additional charges. We may refuse to move certain items where doing so would be unsafe, unlawful, or likely to cause damage.You are responsible for ensuring that all items are suitably packed, labelled, and ready for handling unless we have agreed to provide packing assistance. Items should be protected in a manner appropriate to their fragility and value. We do not accept responsibility for damage caused by poor packing, unsuitable containers, or pre-existing defects in the goods. You should also remove detachable parts, empty appliances if required, and ensure that doors, lifts, stairs, and access routes are usable for the planned move.
The customer must not include prohibited, dangerous, or illegal goods in the load unless we have expressly agreed and lawfully can carry them. This includes, without limitation, explosives, weapons, hazardous chemicals, pressurised containers, contaminated materials, and items that present a risk to health or safety. If such items are discovered, we may refuse to handle them, remove them from the load, or terminate the service without liability for delay or loss caused by the refusal.
3. Prices and Payment
Our prices may be quoted on an hourly, fixed, or bespoke basis. Unless otherwise stated, charges may include labour, transport, fuel, and standard equipment. Any additional costs for congestion, parking, tolls, congestion-style charges, waiting time, extra handling, or additional stops may be added where applicable. We will try to make pricing transparent, but any quote relies on the accuracy of the information supplied by you at the time of booking.Payment terms will be set out in the quotation or booking confirmation. In most cases, payment is due immediately upon completion of the service unless we have agreed a deposit, part-payment, or invoice arrangement in writing. We accept payment by the methods we specify from time to time. If payment is not made when due, we may charge interest and recovery costs to the extent permitted by UK law. Any dispute about an invoice must be raised promptly and in good faith.
Where the booking is based on an estimated duration, the final charge may vary if the work takes longer than expected due to factors outside our reasonable control or because the scope changes during the job. This may include delays caused by restricted access, incorrect addresses, the need to wait, or the addition of extra items. We will not usually amend a fixed price unless the customer requests a variation or the original information was materially inaccurate.
4. Cancellations and Amendments
You may cancel or amend a booking by giving us reasonable notice. The exact amount of notice required may depend on the nature of the job, the level of preparation involved, and any third-party costs already incurred. If you cancel at short notice, we may charge a cancellation fee to cover lost time, administration, and costs that cannot be recovered. Where we have already started work, the full or partial charge may remain payable.If you wish to reschedule, we will do our best to offer an alternative slot, but availability cannot be guaranteed. Any revised date or time will be subject to our schedule and may require a new quotation if the service requirements or market conditions have changed. If we need to amend or cancel the booking for operational reasons, we will aim to notify you as soon as reasonably possible and offer an alternative date or refund any prepaid amount for the affected service.
We may terminate or suspend the service immediately if we reasonably believe the job is unsafe, unlawful, abusive, or impossible to complete as agreed. This includes situations where access has not been arranged, payment terms are not met, the customer provides misleading information, or items to be moved differ materially from those described at booking. In such cases, the customer may remain liable for reasonable costs incurred up to the point of termination.
5. Liability and Insurance
We will carry out our redbridge man with van service with reasonable care and skill. However, except where liability cannot lawfully be excluded, we are not responsible for loss or damage arising from matters beyond our control, including pre-existing defects, inherent weakness in items, poor packing, or ordinary wear and tear. Customers should ensure that valuable or sentimental items are insured under their own policy where appropriate.Our liability for direct loss or damage caused by our negligence is limited to the reasonable cost of repair or replacement of the affected item, subject to any limits stated in the quotation or booking confirmation and subject always to applicable law. We do not accept liability for indirect or consequential losses, including loss of earnings, missed appointments, loss of business, or emotional distress, unless such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
To help protect your belongings, we may take reasonable steps such as using straps, blankets, or trolleys where suitable. Nonetheless, it remains your responsibility to identify fragile, antique, high-value, or easily damaged items before the move. If you require enhanced protection, specialist handling, or separate insurance arrangements, these must be requested in advance and may incur additional charges. Claims should be raised as soon as reasonably possible after the service so they can be investigated properly.
6. Waste Regulations and Disposal
If any part of the service involves disposal of unwanted items or waste, it will be handled in accordance with applicable UK waste regulations. We will only remove waste where this has been agreed in advance and where it can be lawfully collected, transported, and disposed of. You must accurately describe the type and quantity of waste before the booking so that we can determine whether the service can be provided and what licence, transfer note, or disposal route may be required.The customer must not ask us to dispose of materials that are hazardous, contaminated, clinical, or otherwise regulated unless we have expressly agreed and are legally permitted to do so. Waste must not be mixed with prohibited goods or hidden among other items. If we discover undeclared waste or items that cannot be lawfully transported or disposed of, we may refuse to carry them and may charge for any wasted attendance, sorting time, or additional compliance costs. Any waste removed remains subject to our reasonable operational discretion.
Where we provide waste collection as part of a man with van service Redbridge booking, you warrant that you have the right to dispose of the waste and that the materials are not stolen, hazardous, or subject to special controls. You also agree to cooperate with any reasonable request for information needed to satisfy legal obligations. We may refuse a disposal request if we believe it could breach environmental, transport, or safety requirements.
7. Delays, Access, and Force Majeure
We will use reasonable efforts to arrive within the agreed time window, but any arrival or completion time is an estimate unless we expressly state otherwise. Delays may occur due to traffic, weather, mechanical issues, road closures, customer-related access issues, or events outside our control. We are not liable for delays caused by such circumstances, though we will attempt to keep you informed where practical. If a delay becomes substantial, we will discuss options with you in good faith.You must ensure that the loading and unloading locations are safely accessible at the agreed time. This includes arranging necessary parking permissions, lift access, keys, codes, and any building rules. If access is not available, we may need to wait, move items by an alternative route, or reschedule. Additional time and costs arising from access problems may be charged to you. Any damage caused by unsafe access conditions that you knew about but did not disclose may be your responsibility.
If an event beyond our reasonable control prevents or delays performance, including severe weather, accidents, fire, strike action, public authority restrictions, or breakdowns, we may suspend, reschedule, or cancel the service without liability for failure to perform during the affected period. We will use reasonable efforts to minimise disruption and may agree a revised booking where possible. Payment already made may be refunded for any part of the service we are unable to provide.
8. Complaints and Dispute Handling
If you are dissatisfied with any aspect of the service, you should tell us as soon as possible so we can investigate. Please provide the booking details, a description of the issue, and any relevant evidence. We will consider complaints in a fair and reasonable manner and aim to resolve them promptly. We may request photographs, receipts, or other information needed to assess the matter properly.Any claim for loss or damage should be reported without delay and, where possible, before the vehicle is unloaded so that the issue can be inspected. Failure to notify us promptly may affect our ability to investigate and may limit any remedy available. If a settlement is agreed, it will usually be in full and final satisfaction of the relevant claim unless we state otherwise in writing. No waiver of rights shall be implied from our willingness to investigate a complaint.
These terms form part of the agreement between you and us for man and van Redbridge services. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. Any delay or failure by us to exercise a right will not prevent us from doing so later.
9. Governing Law
These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or connected with the services, except where mandatory consumer law provides otherwise.By making a booking with Man With Van Redbridge, you confirm that you have read, understood, and agreed to these terms. If you are booking on behalf of another person or business, you confirm that you have authority to do so and that both you and the customer will be bound by these conditions. These terms are intended to provide a clear and professional framework for the service, supporting a reliable moving experience while protecting the rights and responsibilities of both parties.
End of Terms and Conditions.